Your Guide to AirSense 11 Troubleshooting and Common Problems

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Unfortunately, this issue has come up a lot for new AirSense 11 owners. If you’ve already tried everything listed in the tip above, there are a few other possible causes, such as:

• Your room is too cold or dry, and you need more consistent humidification.
  • If you aren’t already using an insulated tube wrap or heated hose, this is a great place to start. By wrapping your tube or using a heated one, you’ll keep the air inside your tube from cooling down and losing humidity on its way to you.
• Your machine is set to automatic climate control.
  • If you’re already using a heated hose, then you have access to automatic climate control. While this should work to always supply the ideal level of humidification, certain anomalies in your system, such as a hose or mask leak, as well as environmental conditions, can sometimes lead to the automatic system overcompensating and over-humidifying your therapy air. Navigate your “My Options” menu to find your humidity level settings and start with a lower setting, like 3 or 4. Each night, adjust the humidity level up until you find a level that is comfortable and is not using all of the water in your tank.
• Your machine is not operating efficiently on a manual humidity setting.
  • Counter-intuitive to the previous point, your machine may actually perform better on automatic climate control if you’re having issues with a manual setting. Assuming you’re using a heated hose, enable automatic climate control and tube temperature in your “My Options” menu and see if that solves your humidification issue.
• Your heated tubing temperature is not high enough.
  • If you’re using a heated hose, try dialing your tube temperature up one setting at a time each night. Your therapy air may be cooling too much on its way to your mask, so by raising the temperature, the air in the tube will hold more moisture for longer. In the “My Options” menu, find “Tube Temperature” and raise the temperature by one level. Test this, then raise the temperature each night until the problem ceases, but don’t make the temperature so hot that it makes you uncomfortable.

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