NYU Langone’s Virtual Urgent Care service offers adults and children ages 5 and over same-day care for non-emergency medical concerns. A Virtual Urgent Care video visit takes place through the NYU Langone Health app, which is accessed from your mobile phone, tablet, or computer.
Here are some common questions about Virtual Urgent Care.
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Making an Appointment
- How Do I Schedule a Virtual Urgent Care Appointment?
- Can I Have a Virtual Urgent Care Visit If I’m Not in New York?
- How Do I Make a Virtual Urgent Care Appointment for a Child?
Services Provided Through Virtual Urgent Care
- Can Medications Be Prescribed?
- How Can I Obtain a Doctor’s Note for My Work or School?
Accessing Virtual Urgent Care
- How Do I Connect to Virtual Urgent Care?
- How Do I Access Virtual Urgent Care with a Mobile Device?
- How Do I Access Virtual Urgent Care with a Computer?
- How Do I Cancel a Virtual Urgent Care Video Visit?
- What If I Experience Technical Issues?
Follow-Up Care
- What If I Need Blood Work, Imaging Services, or Follow-Up Care After My Visit?
- What If I Have a Question After My Visit?
Making an Appointment
How Do I Schedule a Virtual Urgent Care Appointment?
You can make an appointment online through our website’s scheduling portal or through your or your child’s NYU Langone Health MyChart account.
Can I Have a Virtual Urgent Care Visit If I’m Not in New York?
NYU Langone’s Virtual Urgent Care services are available to patients who are physically located in New York, New Jersey, Connecticut, Pennsylvania, and Florida at the time of the visit.
How Do I Make a Virtual Urgent Care Appointment for a Child?
Anyone age 5 years or older can use Virtual Urgent Care. Adults must sign in using their own NYU Langone Health MyChart account. For children’s video visits, the parent or legal guardian’s NYU Langone Health MyChart account must be set up with healthcare proxy access to the child’s health record.
If a parent or legal guardian does not already have an NYU Langone Health MyChart account, they receive an email or text with instructions on how to create an account after they have scheduled the appointment.
If the parent or legal guardian does not already have healthcare proxy access to their child’s NYU Langone health record, they receive temporary access to complete the Virtual Urgent Care video visit.
Services Provided Through Virtual Urgent Care
Can Medications Be Prescribed?
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Your Virtual Urgent Care provider can prescribe medications as needed. Controlled substances and certain other medications cannot be prescribed during video visits.
How Can I Obtain a Doctor’s Note for My Work or School?
During your visit, let your Virtual Urgent Care provider know you need a note. After your visit, you can access the note from your NYU Langone Health MyChart account.
Accessing Virtual Urgent Care
How Do I Connect to Virtual Urgent Care?
If you already have an NYU Langone Health MyChart account, sign in to begin the check-in process. If you do not already have an account, you must create one. You will be prompted to create an account when you schedule your video visit.
Having an NYU Langone Health MyChart account allows you to save time when scheduling your appointments with NYU Langone providers by securely storing your personal information, such as your medical history and current medication, in your NYU Langone health record. If you need a doctor’s note for your employer or school, NYU Langone Health MyChart allows you to print one at your convenience.
We can also help you reset your username and password. For technical questions, please call us at 929-455-6409.
How Do I Access Virtual Urgent Care with a Mobile Device?
If you want to use a mobile phone or tablet to access Virtual Urgent Care, first download the NYU Langone Health mobile app from the App Store or Google Play. With the app installed, you can then log in to NYU Langone Health MyChart and grant access to your microphone and camera.
Although it’s not required, we recommend that you connect to Wi-Fi for a better video visit experience and to limit your data usage. If you do not have access to Wi-Fi, you can connect to the Virtual Urgent Care video visit through your wireless carrier.
How Do I Access Virtual Urgent Care with a Computer?
You need a desktop or laptop computer with a working web camera, microphone, speakers, and high-speed internet connection to access Virtual Urgent Care with a computer. Recent versions of Google Chrome, Apple Safari, and Mozilla Firefox web browsers are compatible with this service.
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If you have trouble connecting, please call us at 929-455-6409.
How Do I Cancel a Virtual Urgent Care Video Visit?
To cancel a visit, go to the appointment details page in your NYU Langone Health MyChart account. If you are late to a Virtual Urgent Care visit, we recommend that you cancel and reschedule for a later time.
What If I Experience Technical Issues?
If your Virtual Urgent Care video gets disconnected, attempt to reconnect by logging back in to NYU Langone Health MyChart. For more information on troubleshooting your Virtual Urgent Care visit, please call us at 929-455-6409.
Follow-Up Care
What If I Need Blood Work, Imaging Services, or Follow-Up Care After My Visit?
If your Virtual Urgent Care provider recommends laboratory testing or an imaging exam, your provider enters an order into your NYU Langone Health MyChart account. You can then schedule your test for a location of your choice. Your results can be found in your MyChart account, and we will contact you about any abnormal results. Learn more about scheduling imaging exams
Appointments for COVID-19 testing and other respiratory tests—such as flu, strep, and throat culture—can be scheduled through the NYU Langone Health app.
You can also complete your blood, urine, or stool laboratory tests at an NYU Langone location. If you prefer to use a non-NYU Langone location, please let your Virtual Urgent Care provider know.
Your Virtual Urgent Care provider may refer you to your primary care doctor for follow-up care, or to your local emergency department if you need more immediate care. If you need a specialist, our providers can help you find an NYU Langone doctor in the New York area or in Florida.
What If I Have a Question After My Visit?
You can send a message to your Virtual Urgent Care provider through your NYU Langone Health MyChart account or call us at 929-455-6409.
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