All My Sons (again)

LITTLE ROCK (KATV) — A moving company president in Texas responds to increasing criticism of his franchise here in Little Rock.

And a former employee of All My Sons Moving and Storage says the company’s culture when he worked there was not good for consumers.

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We continue a 7 On Your Side investigation we started two weeks ago.

On Monday we delivered a list of names and phone numbers to Attorney General Leslie Rutledge…all former customers of “All My Sons” who shared negative experiences on our Facebook page.

“I paid almost two thousand more than they quoted me,” posts Jessica Condit.

“Price wasn’t the issue but a lot of damage to furniture,” adds Dewayne Robbins.

“We had a camcorder, camera, GPS and a couple of other items stolen,” alleges Suzanne Lewis.

Those are just a few of the hundreds of comments made on social media following our initial report on All My Sons Moving and Storage.

“I know we have a passion for moving,” says company president Chris Generale. “So I don’t see any of the good being reported and that bothers me because we love what we do.”

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Generale, out of Carrolton, Texas, says the Little Rock All My Sons franchise is an average performer but with a new management team installed in February, it is striving to be better.

One former All My Sons employee contends there is plenty of room to improve.

“We would basically just take our time on the moves,” recalls Syril Joseph. “Everybody understood to move at a slow, decent pace. We was going to make more money and the company was going to make more money. I’m just going to be honest…there was plenty of times where I feel like we were rippin’ old ladies and stuff off. Because I was thinking like, man…this wasn’t really a four-hour move. We could have done this in two-and-a-half hours.”

That doesn’t surprise Katherine Eldridge of Little Rock.

“They just took forever to even do anything,” recalls Eldridge of her move. “And so…I was paying by the hour.”

Her estimate was $500. She was presented a bill for $1,800.

Susan Stringer of North Little Rock also hired All My Sons.

Stringer’s bill jumped from an estimate of $1,500 to $2,800.

“About half way through the unload,” is when Stringer says she was told of the price hike. “They weren’t going to unload the rest of it until we paid it.”

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“Before they would even unload anything they told me I had to pay that amount or they would take my stuff and lock it in storage until I did pay it,” recalls Matthew Bevans of Little Rock about his All My Sons move.

“What I will tell you is in those moves they were hourly quoted and if they went over it is because there was more work than probably we thought when we just talked to them over the phone,” says Generale. “But we don’t give them an exact estimate.”

“If you have an estimate and the final bill is an exorbitant amount more than that let us know because we want to look into that for you,” advises Arkansas Attorney General Leslie Rutledge.

The former employee we contacted said he was never drug tested and he worked alongside men with felony records.

Generale says that All My Sons does consider and sometimes hire former felons and that drivers are drug tested but not movers.

The Florida attorney general last year went after the All My Sons franchise serving West Palm Beach and Fort Lauderdale.

She secured a settlement that put $100,000 back into the pockets of All My Sons customers.

The company did not admit any wrongdoing but it agreed to do background checks and drug test all drivers and movers, provide binding estimates when requested and it mandates that written contracts be provided before a move…something that has been a problem in Arkansas.

Air date: May 17th, 2017

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